Answering calls right now

A virtual voice agent that answers every call

The agent answers in Latvian and English at any hour of the day, takes orders, bookings and appointments, and answers questions about your company. If anything is unclear, the agent forwards the call to a member of staff.

Talk to the agent Book a consultation
24/7
Answers
LV / EN
In one agent
0
Missed calls
1–2
Weeks to go live

Try it yourself

Talk to the agent now

Press the button and speak the way your customer would. The agent answers questions and takes an order.

Ready to talk00:00

MTKbalt voice agent

Latvian and English · answers instantly

Ready to talk00:00

Saulgriežu bakery

Demo · orders and bookings

Not sure what to say? Try: “Hello, tell me about your company.” The agent understands Latvian and English.

Your browser will ask for microphone access. A quiet room or a headset gives the best result.
*This is the base agent module. Your agent will be tailored to your business.

Example call

One call from start to finish

Watch the agent take an order and log it while the call is still going.

+371 2••••••• · Incoming call · Answered00:00
BookingTaking…
NameEnija Avotiņa
DateSat, 26 Jul
Time11:00
Order2 × pretzel cake
0
Calls today
0
Bookings
0
Avg. answer
0
Missed calls

What the agent does

The agent does not just talk, it gets things done

This is not a voicemail box. The agent follows the conversation, records the details and puts them into your systems while the call is still going.

01

Answers calls

Answers the call immediately — in the evenings, at weekends and when everyone on the team is busy.

02

Books appointments

Offers the free slots, writes the booking into your calendar and sends the customer a confirmation.

03

Takes orders

Asks the follow-up questions, puts the order together and adds it to the spreadsheet or system you already use.

04

Answers questions

Knows your opening hours, prices, location and what you offer. We put that knowledge together with you.

05

Hands over to a person

If anything is unclear, the agent connects the call to a member of staff rather than guessing at an answer.

06

Builds a summary

The agent logs every call — the time, the topic and the outcome.

Before / After

From noise to signal

Before

Without a voice agent

  • Calls go unanswered
  • The customer calls a competitor instead of calling back
  • Taking an order eats into someone's working day
  • Bookings get lost between notes
  • The team is interrupted all day

After

With the agent in place

  • The agent answers around the clock
  • No call is left without an answer
  • Orders land in the spreadsheet automatically
  • Bookings appear in the calendar immediately
  • The customer gets a confirmation without being chased
  • Your team can get on with the work

The maths

What a missed call costs

The calculator works out roughly what it costs you each month.

Estimated loss

€ / month

Assuming roughly 30% of missed calls would have become customers. A rough estimate.

Book a consultation

How it works

From a conversation to a finished agent

Six steps. You hear the agent working before your customers do.

    Frequently asked

    Questions we are often asked

    What happens when the agent doesn't know the answer?

    The agent forwards the call to a member of staff, or takes down the question and contact details so someone can call back.

    Do we have to change our phone number?

    No. We connect the agent to your existing number, or we can provide a new one.

    How soon can the agent start working?

    Usually 1–2 weeks from the first consultation. The timeline depends on how many call scenarios there are and which systems the agent has to connect to.

    Ogre Municipality · 17 Sep 2026

    MTKbalt is the first company backed by Ogre's exhibition grant

    Ogre Municipality co-funded our stand at the Uzņēmuma elektronizācija 2026 exhibition in Riga.

    Read the article (in Latvian)

    Our team

    The post loads from instagram.com, which may use cookies.

    Calls and messages left unanswered?

    The post loads from instagram.com, which may use cookies.

    All posts: @mtkbalt

    Book a consultation

    Let's start with one conversation

    Tell us how many calls you get and what customers ask most. After the call you'll know what the agent can take over and what it costs.

    1. 01We reply within one working day.
    2. 02A 30-minute call, in person or online, to see whether we are a fit.
    3. 03Within a week of that call you get an email with the scope, the deadline and the price.

    Any questions?

    support@mtkbalt.com

    We reply within one working day.